A Quality Assurance Perspective on Emergency Communication

Quality assurance teams in healthcare are tasked with ensuring compliance, tracking performance, and improving communication workflows. Without a clear record of emergency communication, it becomes difficult to identify breakdowns in care coordination or assess whether teams are adhering to best practices.

The Challenge: Disorganized Data and Compliance Risks

Many hospitals struggle with:

•  Scattered communication records that make audits and reviews difficult
• Inconsistent reporting due to manual data entry errors
• Limited visibility into EMS-to-hospital communication workflows

A hospital’s quality assurance team may face difficulties when investigating delayed STEMI or stroke activations, for example, with miscommunications during patient handoffs, or compliance concerns regarding documentation accuracy. Without a centralized system, tracking down who said what, when, and why is time-consuming and unreliable.

How an Intelligence Hub Enhances Compliance and Quality Assurance

With the D-Scribe X Intelligence Hub, hospitals can now:

•  Automatically record all EMS-hospital communication data including radio, phone, fax, and email sent through the CAREpoint ED Workstation
• Automatically record all healthcare team communications data including photos, videos, consultations, chats, forms, and case clock metrics captured with the e-Bridge Communication Platform
• Retrieve time-stamped logs for compliance and legal reviews
• Create and access charts to visually track key performance indicators 
• Generate comprehensive reports for quality improvement initiatives for speciality care teams 

Having access to a secure, detailed record of voice, text, and video communications allows teams to analyze case data, identify trends, and improve response times.

Better Data, Better Compliance, Better Care

📊 Faster audits and accreditation reporting
📊 Improved legal documentation and risk management
📊 Seamless reporting and recording 

By leveraging D-Scribe X, hospitals can improve communication accountability, patient safety, and compliance efficiency—all while streamlining legal and accreditation processes.

Discover how D-Scribe X can support your hospital’s compliance and efficiency today.

About GD [General Devices] 

GD is a 40-year-old medical technology company that specializes in mobile telemedicine and telehealth that enables simply smarter patient care by empowering hospitals, EMS, mobile integrated healthcare, community paramedicine, and public safety responders with the most comprehensive, highly configurable, and affordable medical team communications solutions.  Learn more at general-devices.com