--- title: "Case Study: Hackensack University Medical Center Reduced Treatment Times" description: Hackensack University Medical Center reduced stroke and STEMI treatment times through improved communication and streamlined workflows image: https://blog.general-devices.com/hubfs/Featured%20Images%20(1)-1.png --- [![General Devices](https://blog.general-devices.com/hs-fs/hubfs/raw_assets/public/General_Devices_2024/images/GD-Main-Logo-White-WordPress.png?width=44&height=32&name=GD-Main-Logo-White-WordPress.png "General Devices")](https://general-devices.com/) [About GD ▾](https://general-devices.com/about-us/) - [GD Solution Suite](https://general-devices.com/gd-solution-suite/) - [Find Your Regional Manager](https://general-devices.com/find-your-rep/) [Who We Serve ▾](https://general-devices.com/who-we-serve/) - [Hospitals](https://general-devices.com/hospitals/) - [EMS](https://general-devices.com/ems/) - [Healthcare Network](https://general-devices.com/healthcare-network/) [Customer Support ▾](https://general-devices.com/customer-support/) - [Technical Support](https://general-devices.com/technical-support/) - [Customer Success](https://general-devices.com/customer-success/) [News & Resources ▾](https://general-devices.com/resources/) - [Blogs](https://general-devices.com/blogs/) - [Press Releases](https://general-devices.com/press-releases/) - [Customer Stories](https://general-devices.com/customer-stories/) [Schedule A Demo](https://general-devices.com/schedule-a-demo/) ![](https://blog.general-devices.com/hubfs/Featured%20Images%20(1)-1.png) # Case Study: Hackensack University Medical Center Reduced Treatment Times Published by [General Devices](https://blog.general-devices.com/author/general-devices) on Oct 27, 2025, 3:31:37 PM Ridgefield NJ - October 27, 2025: General Devices (GD), a leading innovator in HealthTech solutions, today announced the release of a [new case study spotlighting Hackensack Meridian Health’s Hackensack University Medical Center (HUMC)](https://general-devices.com/download/case-study/case-study-improving-outcomes-through-simplicity-speed-and-seamless-communication) and their success using the GD Solution Suite to improve emergency care outcomes through efficient communication and streamlined workflows. HUMC, one of New Jersey’s leading medical centers, implemented the GD Solution Suite to better coordinate time-sensitive alerts for general medical, STEMI, and stroke cases. With a multigenerational workforce and multiple service lines, the team successfully adopted GD’s platform to simplify workflows, accelerate alerting, and enhance patient outcomes. “Prior to e-Bridge, the alerts were happening late in the process. The paramedics were moving the patient and making their required call to medical control from the ambulance, and that’s when they would request an alert for a stroke or STEMI,” said Alex Rosario, Clinical Supervisor at HUMC EMS. “For our STEMI process, there was no way to bring patients directly to the cardiac catheterization lab without e-Bridge because of challenges with real-time EKG and demographic sharing.” Since adopting GD Solutions, HUMC has achieved remarkable improvements in communication and response times, including: - 11-minute door-to-needle time for stroke - 36-minute first patient contact-to-balloon time for STEMI - Faster team readiness and patient preregistration through barcode scanning - Enhanced collaboration across EMS, hospital, and specialty departments “Early notification is the key to rapid care on arrival at the hospital,” Rosario added.  For Dionne Huggins, Paramedic Manager at HUMC EMS, success centers on teamwork and outcomes: “It comes down to the patient and improving outcomes,” said Huggins.  Using GD’s D-Scribe X intelligence hub, HUMC also tracks key quality assurance metrics, allowing the team to continually refine workflows and identify opportunities for improvement. “Hackensack University Medical Center’s success exemplifies what’s possible when communication barriers are removed,” said Andrew Poer, Customer Success Manager at General Devices “Their results highlight how GD’s Solution Suite enables care teams to deliver faster, more connected care where it matters most.” [Download the full case study, *Improving Outcomes Through Simplicity, Speed, and Seamless Communication with GD Solutions.*](https://general-devices.com/download/case-study/case-study-improving-outcomes-through-simplicity-speed-and-seamless-communication) --- About GD (General Devices) GD is a HealthTech company specializing in communication solutions that help EMS and hospitals deliver simply seamless patient care. Powered by responsive innovation, GD’s user-friendly solutions facilitate rapid, secure voice, telehealth, and data sharing communications across care teams to help save time, money, and lives. Backed by a 45+ year history and thousands of implementations, GD is an experienced industry leader. Visit[https://general-devices.com/](https://general-devices.com/) to learn more. Media Contact Alessia Ambrosino 201-371-6498 Tags: [News](https://blog.general-devices.com/tag/news), [Hospitals](https://blog.general-devices.com/tag/hospitals), [Healthcare Team Communications](https://blog.general-devices.com/tag/healthcare-team-communications), [Prehospital Communication](https://blog.general-devices.com/tag/prehospital-communication), [GD e-Bridge Communication Platform](https://blog.general-devices.com/tag/gd-e-bridge-communication-platform), [GD D-Scribe X Intelligence Hub](https://blog.general-devices.com/tag/gd-d-scribe-x-intelligence-hub) [Back to Blog](https://blog.general-devices.com) ## Related Articles ## [How Telehealth Tools Improve Stroke and Cardiac Outcomes](https://blog.general-devices.com/how-telehealth-tools-improve-stroke-and-cardiac-outcomes) Telehealth is most powerful when it integrates directly into activation workflows — not when it... [Read More](https://blog.general-devices.com/how-telehealth-tools-improve-stroke-and-cardiac-outcomes) ## [Red Flags to Avoid in Stroke and Cardiac Care Platforms](https://blog.general-devices.com/red-flags-to-avoid-in-stroke-and-cardiac-care-platforms) When evaluating stroke and cardiac platforms, workflow reliability matters more than feature... [Read More](https://blog.general-devices.com/red-flags-to-avoid-in-stroke-and-cardiac-care-platforms) ## [Improving EMS Communication During Disasters](https://blog.general-devices.com/improving-ems-communication-during-disasters) During high-volume events, EMS communication becomes the backbone of emergency response. [Read More](https://blog.general-devices.com/improving-ems-communication-during-disasters) [![General Devices](https://blog.general-devices.com/hs-fs/hubfs/raw_assets/public/General_Devices_2024/images/GD-Main-Logo-White-WordPress.png?width=146&height=107&name=GD-Main-Logo-White-WordPress.png "General Devices")](https://general-devices.com/) [](https://www.linkedin.com/company/1019900) [](https://www.instagram.com/general.devices/) [](https://www.youtube.com/user/GeneralDevicesVideos) [](https://www.facebook.com/GeneralDevices/) ### About GD - [GD Solution Suite](https://general-devices.com/gd-solution-suite/) - [Find Your Regional Managers](https://general-devices.com/find-your-rep/) ### Who We Serve - [Hospitals](https://general-devices.com/hospitals/) - [EMS](https://general-devices.com/ems/) - [Healthcare Network](https://general-devices.com/healthcare-network/) ### Customer Support - [Technical Support](https://general-devices.com/technical-support/) - [Customer Success](https://general-devices.com/customer-success/) ### News & Resources - [Press Releases](https://general-devices.com/press-releases/) - [Blogs](https://general-devices.com/blogs/) - [Customer Stories](https://general-devices.com/customer-stories/) ### Contact Us - [Email Us](mailto:innovation@general-devices.com) - [Schedule a Demo](https://general-devices.com/schedule-a-demo/) - 1000 River St. Ridgefield, NJ 07657 - [201-313-7075](tel:201-313-7075) **Hours of Operation (ET):** Monday: 8:30 AM – 5:00 PM Tuesday: 8:30 AM – 5:00 PM Wednesday: 8:30 AM – 5:00 PM Thursday: 8:30 AM – 5:00 PM Friday: 8:30 AM – 5:00 PM Saturday: Closed Sunday: Closed © 2026 General Devices, Inc. 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