--- title: Grayslake Fire EMS uses e-Bridge Telehealth to support seniors description: Grayslake Fire EMS is participating in the ET3 pilot program to improve care for seniors while using GD e-Bridge telemedicine. image: https://blog.general-devices.com/hubfs/Imported_Blog_Media/Updated-Grayslake-Social.png --- [![General Devices](https://blog.general-devices.com/hs-fs/hubfs/raw_assets/public/General_Devices_2024/images/GD-Main-Logo-White-WordPress.png?width=44&height=32&name=GD-Main-Logo-White-WordPress.png "General Devices")](https://general-devices.com/) [About GD ▾](https://general-devices.com/about-us/) - [GD Solution Suite](https://general-devices.com/gd-solution-suite/) - [Find Your Regional Manager](https://general-devices.com/find-your-rep/) [Who We Serve ▾](https://general-devices.com/who-we-serve/) - [Hospitals](https://general-devices.com/hospitals/) - [EMS](https://general-devices.com/ems/) - [Healthcare Network](https://general-devices.com/healthcare-network/) [Customer Support ▾](https://general-devices.com/customer-support/) - [Technical Support](https://general-devices.com/technical-support/) - [Customer Success](https://general-devices.com/customer-success/) [News & Resources ▾](https://general-devices.com/resources/) - [Blogs](https://general-devices.com/blogs/) - [Press Releases](https://general-devices.com/press-releases/) - [Customer Stories](https://general-devices.com/customer-stories/) [Schedule A Demo](https://general-devices.com/schedule-a-demo/) ![](https://blog.general-devices.com/hubfs/Imported_Blog_Media/Updated-Grayslake-Social.png) # Saving Lives in Chicago: Grayslake Fire EMS uses e-Bridge Telehealth to support seniors Published by [General Devices](https://blog.general-devices.com/author/general-devices) on May 11, 2021, 10:11:13 AM Grayslake [Fire EMS](https://general-devices.com/solutions-for/ems/) is one of five fire and EMS agencies in Lake County, Illinois, participating in a Centers for Medicare & Medicaid Services pilot program to improve the quality of care for seniors. How are they making it happen? Through Emergency Triage, Treat and Transport (ET3)—and for Grayslake, [GD e-Bridge.](https://general-devices.com/innovations/gd-e-bridge/) [ET3](https://general-devices.com/use-cases/et3/) is a payment model that offers greater flexibility for emergency medical services (EMS) when patients call 911 but may not need to be transported to the emergency department (ED). Under the ET3 model, the fire and EMS agencies in the pilot program can now do the following for Medicare Fee for Service beneficiaries who call 911: - Transport patients to care sites other than the ED (such as a primary care office, urgent care or community [mental health](https://general-devices.com/use-cases/mental-health/) center) - Treat seniors on-site if a health care provider is at the scene or available through telehealth. This is where GD comes in. Grayslake, in collaboration with Northwestern Medicine Emergency Center Grayslake, uses e-Bridge mobile telehealth to connect fire and EMS personnel with practitioners through secure live video. GD e-Bridge’s rapid, HIPAA-secure live video communication enables providers to evaluate patients via telehealth. Oftentimes, patients are treated without having to leave the comfort of their homes. In other cases, when it is necessary to be transported to the emergency room, speaking with a practitioner through live video first may give a reluctant patient the confidence to head to the hospital. Recently, Grayslake EMS experienced the latter with two senior patients. Both of these patients initially did not want medical attention. Through e-Bridge’s secure live video capabilities, ED physicians were able to see the patients and convince them come to the hospital for care. The providers and patients being able to see and hear from one another changed the dynamics of these situations—and saved the patients’ lives. The ability to have in-the-field consults and the ability to [care for patients on-site](https://general-devices.com/use-cases/rural-health/) allows EMS and hospitals to: - Achieve faster time to treatment - Improve on-site patient care - Maximize time and resources - Reduce overcrowding in the ED - Reduce risks and costs The Centers for Medicare & Medicaid Services [ET3 pilot program](https://general-devices.com/et3-e-book-telehealth-implementation/) is providing an opportunity for Grayslake Fire Protection District to care for an aging population more efficiently. GD’s e-Bridge plays a critical role in this effort by enabling communication that helps to save time, money and, of course, lives. Relying on e-Bridge could be critical to your ET3 program’s success. It also allows EMS to send and receive photos, 12-lead data and video clips, and provides alerts and notifications with real-time ETA tracking. [Contact us](https://general-devices.com/contact-us/) to learn more. Read more about the pilot program and its use of telehealth in the [*Journal of Emergency Medical Services*](https://www.jems.com/administration-and-leadership/community-paramedicine-and-mobile-health/five-lake-county-il-fire-and-ems-agencies-using-telehealth-to-improve-quality-of-care-for-seniors/). **About GD (General Devices)** Through fully configurable and innovative mobile telehealth solutions, General Devices (GD) strives to provide Responsive Innovation to hospitals, Emergency Medical Services (EMS) and care teams across the United States. Since 1979, GD has been driven to develop creative solutions tailored to the unique needs of our clients, resulting in integrated communications systems that make their life-saving work easier, more efficient and less expensive. Visit [https://general-devices.com/](https://general-devices.com/) to learn more. Tags: [Blog](https://blog.general-devices.com/tag/blog), [ET3](https://blog.general-devices.com/tag/et3), [Innovation Story](https://blog.general-devices.com/tag/innovation-story), [GD e-Bridge Communication Platform](https://blog.general-devices.com/tag/gd-e-bridge-communication-platform), [GD](https://blog.general-devices.com/tag/gd), [General Devices](https://blog.general-devices.com/tag/general-devices), [HealthTech](https://blog.general-devices.com/tag/healthtech), [Health Technology](https://blog.general-devices.com/tag/health-technology), [Healthcare Software](https://blog.general-devices.com/tag/healthcare-software) [Back to Blog](https://blog.general-devices.com) ## Related Articles ## [eBook: ET3 Telehealth Implementation](https://blog.general-devices.com/et3-telehealth-implementation) The federal Health and Human Services (HHS) Center for Medicare and Medicaid Innovation... [Read More](https://blog.general-devices.com/et3-telehealth-implementation) ## [Easy Technology for EMS Makes Communication Seamless](https://blog.general-devices.com/easy-technology-for-ems) With so many ways to instantly communicate nowadays, no one expects to wait for information or to... [Read More](https://blog.general-devices.com/easy-technology-for-ems) ## [Telehealth Success Stories from 2021](https://blog.general-devices.com/success-stories-from-2021) In our last blog, Lessons Learned from Telehealth in 2021, we discussed how telehealth and... [Read More](https://blog.general-devices.com/success-stories-from-2021) [![General Devices](https://blog.general-devices.com/hs-fs/hubfs/raw_assets/public/General_Devices_2024/images/GD-Main-Logo-White-WordPress.png?width=146&height=107&name=GD-Main-Logo-White-WordPress.png "General Devices")](https://general-devices.com/) [](https://www.linkedin.com/company/1019900) [](https://www.instagram.com/general.devices/) [](https://www.youtube.com/user/GeneralDevicesVideos) [](https://www.facebook.com/GeneralDevices/) ### About GD - [GD Solution Suite](https://general-devices.com/gd-solution-suite/) - [Find Your Regional Managers](https://general-devices.com/find-your-rep/) ### Who We Serve - [Hospitals](https://general-devices.com/hospitals/) - [EMS](https://general-devices.com/ems/) - [Healthcare Network](https://general-devices.com/healthcare-network/) ### Customer Support - [Technical Support](https://general-devices.com/technical-support/) - [Customer Success](https://general-devices.com/customer-success/) ### News & Resources - [Press Releases](https://general-devices.com/press-releases/) - [Blogs](https://general-devices.com/resources/blogs/) - [User Spotlight](https://general-devices.com/customer-stories-2/) ### Contact Us - [Email Us](mailto:info@generaldevices.com) - [Schedule a Demo](https://general-devices.com/schedule-a-demo/) - 1000 River St. Ridgefield, NJ 07657 - [201-313-7075](tel:201-313-7075) **Hours of Operation (ET):** Monday: 8:30 AM – 5:00 PM Tuesday: 8:30 AM – 5:00 PM Wednesday: 8:30 AM – 5:00 PM Thursday: 8:30 AM – 5:00 PM Friday: 8:30 AM – 5:00 PM Saturday: Closed Sunday: Closed © 2026 General Devices, Inc. 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