--- title: "New Case Study: Communication Improved at Jackson-Madison County" description: Jackson-Madison County Hospital improved their cardiology department communication around each patient for smoother operations and better ROI. image: https://blog.general-devices.com/hubfs/Jackson-Madison%20County%20Case%20Study.jpg --- [![General Devices](https://blog.general-devices.com/hs-fs/hubfs/raw_assets/public/General_Devices_2024/images/GD-Main-Logo-White-WordPress.png?width=44&height=32&name=GD-Main-Logo-White-WordPress.png "General Devices")](https://general-devices.com/) [About GD ▾](https://general-devices.com/about-us/) - [GD Solution Suite](https://general-devices.com/gd-solution-suite/) - [Find Your Regional Manager](https://general-devices.com/find-your-rep/) [Who We Serve ▾](https://general-devices.com/who-we-serve/) - [Hospitals](https://general-devices.com/hospitals/) - [EMS](https://general-devices.com/ems/) - [Healthcare Network](https://general-devices.com/healthcare-network/) [Customer Support ▾](https://general-devices.com/customer-support/) - [Technical Support](https://general-devices.com/technical-support/) - [Customer Success](https://general-devices.com/customer-success/) [News & Resources ▾](https://general-devices.com/resources/) - [Blogs](https://general-devices.com/blogs/) - [Press Releases](https://general-devices.com/press-releases/) - [Customer Stories](https://general-devices.com/customer-stories/) [Schedule A Demo](https://general-devices.com/schedule-a-demo/) ![](https://blog.general-devices.com/hubfs/Jackson-Madison%20County%20Case%20Study.jpg) # New Case Study: Communication Improved at Jackson-Madison County Published by [General Devices](https://blog.general-devices.com/author/general-devices) on Nov 29, 2023, 8:00:00 AM Ridgefield, NJ - November 29, 2023:  Communication can always be complex, particularly inside a hospital when patients need to be passed between so many different team members. This creates room for miscommunication and errors between healthcare teams, when a patient’s information isn’t stored and shared accurately.  This was the case for [Jackson-Madison County Hospital in Jackson, Tennessee.](https://general-devices.com/solutions-for/case-study-communication-improved-at-jackson-madison-county/) With outdated systems and processes, there was a large amount of wasted time going back and forth for each patient, resulting in frustrated patients, higher wait times, and burnt out staff. And without proper documentation around each patient, going back to review specific patient cases was a big challenge.  ##### **Hear from Jackson-Madison County’s Executive Director of Heart and Vascular** “To put it into perspective, it was only a few years ago that we were back in the stone age using pagers. We’re in rural West Tennessee and a lot of the time our teams didn’t even receive the page. We were further wasting resources calling team members after the face to make sure everyone received the correct page” - Dallas Griggs, Executive Director of Heart and Vascular Jackson-Madison implemented [GD’s Solution Suite](http://www.general-devices.com/innovations) to streamline all hospital communication in one system and make the lives of their patients and staff easier. Now their teams are always prepared for each patient, before they come through the door and staff members are able to focus on providing excellent patient care, instead of playing telephone with patient information and clearing up miscommunications.  [Download the Case Study to learn more about the ROI Jackson-Medical have found with better communication.](https://general-devices.com/solutions-for/case-study-communication-improved-at-jackson-madison-county/)  ##### **About GD (General Devices)** GD is a Healthtech company specializing in communication solutions that help EMS and hospitals deliver simply seamless patient care. Powered by responsive innovation, GD’s user-friendly solutions facilitate rapid, secure, voice, telehealth and data sharing communications across care teams to help save time, money and lives. Backed by a 40+ year history and thousands of implementations, GD is an experienced industry leader. Visit[https://general-devices.com/](https://general-devices.com/) to learn more. \### ##### **Media Contact:** Alessia Ambrosino 201-313-7075  marketing@general-devices.com Tags: [News](https://blog.general-devices.com/tag/news), [Hospitals](https://blog.general-devices.com/tag/hospitals), [GD CAREpoint ED Workstation](https://blog.general-devices.com/tag/gd-carepoint-ed-workstation), [Innovation Story](https://blog.general-devices.com/tag/innovation-story), [GD e-Bridge Communication Platform](https://blog.general-devices.com/tag/gd-e-bridge-communication-platform), [GD D-Scribe X Intelligence Hub](https://blog.general-devices.com/tag/gd-d-scribe-x-intelligence-hub) [Back to Blog](https://blog.general-devices.com) ## Related Articles ## [New GD eBook: Selecting the Right EMS Communication Platform](https://blog.general-devices.com/ems-communication-platform) RIDGEFIELD, NJ – February 15, 2022: General Devices has launched a new eBook, How to Choose a... [Read More](https://blog.general-devices.com/ems-communication-platform) ## [eBook: Enhance Communication to Improve ROI and Patient Satisfaction](https://blog.general-devices.com/enhance-communication-to-improve-roi) Ridgefield NJ: October 3, 2023: Hospitals across the country and all over the world struggle with... [Read More](https://blog.general-devices.com/enhance-communication-to-improve-roi) ## [eBook, Mass Casualty Incidents: How Enhanced Communication Saves Lives](https://blog.general-devices.com/ebook-mass-casualty-incidents) RIDGEFIELD, NJ – November 15, 2023: General Devices has launched a new eBook that contains helpful... [Read More](https://blog.general-devices.com/ebook-mass-casualty-incidents) [![General Devices](https://blog.general-devices.com/hs-fs/hubfs/raw_assets/public/General_Devices_2024/images/GD-Main-Logo-White-WordPress.png?width=146&height=107&name=GD-Main-Logo-White-WordPress.png "General Devices")](https://general-devices.com/) [](https://www.linkedin.com/company/1019900) [](https://www.instagram.com/general.devices/) [](https://www.youtube.com/user/GeneralDevicesVideos) [](https://www.facebook.com/GeneralDevices/) ### About GD - [GD Solution Suite](https://general-devices.com/gd-solution-suite/) - [Find Your Regional Managers](https://general-devices.com/find-your-rep/) ### Who We Serve - [Hospitals](https://general-devices.com/hospitals/) - [EMS](https://general-devices.com/ems/) - [Healthcare Network](https://general-devices.com/healthcare-network/) ### Customer Support - [Technical Support](https://general-devices.com/technical-support/) - [Customer Success](https://general-devices.com/customer-success/) ### News & Resources - [Press Releases](https://general-devices.com/press-releases/) - [Blogs](https://general-devices.com/blogs/) - [Customer Stories](https://general-devices.com/customer-stories/) ### Contact Us - [Email Us](mailto:innovation@general-devices.com) - [Schedule a Demo](https://general-devices.com/schedule-a-demo/) - 1000 River St. Ridgefield, NJ 07657 - [201-313-7075](tel:201-313-7075) **Hours of Operation (ET):** Monday: 8:30 AM – 5:00 PM Tuesday: 8:30 AM – 5:00 PM Wednesday: 8:30 AM – 5:00 PM Thursday: 8:30 AM – 5:00 PM Friday: 8:30 AM – 5:00 PM Saturday: Closed Sunday: Closed © 2026 General Devices, Inc. All rights reserved. [Privacy Policy](https://general-devices.com/privacy-policy/) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "General Devices", "url" : "https://blog.general-devices.com/author/general-devices" }, "dateModified" : "2023-11-29T13:00:02.758Z", "datePublished" : "2023-11-29T13:00:00.000Z", "headline" : "New Case Study: Communication Improved at Jackson-Madison County", "image" : [ "https://blog.general-devices.com/hubfs/Jackson-Madison%20County%20Case%20Study.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.general-devices.com/communication-improved-at-jackson-madison-county", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.general-devices.com/hubfs/GD%20Main%20Logo%20-%20Dark%20Blue-1.png" }, "name" : "GD" } } ```